Privacy Policy

This website –

Our contact details

Name: Complete Stair Systems Ltd

Address: Unit 15 Belbins Business Park, Cupernham Lane,

Romsey, SO51 7JF

Phone Number: 01794 522444


Date: January 2024

We do not supply or sell any personal date to any third party company.

The type of personal information we collect

When you fill in an enquiry form or purchase a staircase we currently collect and process the following information:

  • Names
  • Email address
  • Postal / delivery address

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To process orders
  • To keep customers upto date with order progress
  • To delivery orders to the correct address
  • To use to the information to customise the website

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Google analytics

We use the information that you have given us in order to

  • Analise website traffic information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a contractual obligation to process and deliver your order

(c) We have a legal obligation to process and deliver your order


How we store your personal information

Your information is securely stored.

We keep the records (name / address/ email) on our secure system whilst the order is being placed.  This information is not deleted but held securely should our client wish to order replacement parts or order another stair.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Credit and Debit Card Information

We do not store any debit or credit card information when a purchase is made.  All card transactions are handled independently by STRIPE.  You can view their privacy policy on their website – Privacy Policy (

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Complete Stair Systems Ltd,, 01794 522444 if you wish to make a request.



How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Complete Stair Systems Ltd,, 01794 522444.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website: